Appointment Cancellation, No-Show, And Discretionary Discharge Policy

MySpectrum values everyone's time. In order to ensure that we are able to help as many people as possible, we have the following guidelines in place for appointment cancellations:

• We allow only two missed intake appointments for new clients. If someone tries to schedule an intake appointment for a 3rd time, they will be informed that they are not eligible for services at MySpectrum for a one-year period.
• For current clients, a $55 Late Cancellation/Missed Appointment Fee will be charged if the appointment was not cancelled more than 24 hours in advance. This applies to no-shows as well (not calling and letting us know ahead of time).
• If a client is able to continue services and then misses 3 consecutive appointments in a 60-day period, the Therapist will be alerted and a $100 reinstatement fee will be applied to the client's account.
• Services at MySpectrum Counseling & Coaching will generally proceed at the clinical and practical discretion of the Therapist. As such, a Therapist may consider discharge of a client whenever session attendance is not reliable and/or consistent. Usually, this means a session attendance rate of 50% or less over time, or that 2 or more sessions are missed consecutively.

Note: Services are intended to be rendered to the benefit of the client. Clinical discretion refers to the ability of the Therapist to judge whether or not services are in fact benefiting the client, and to discontinue services based on a judgment that they are not, as well as to suggest referral to other services or providers (possibly within the practice) if necessary.