General FAQ

  • Welcome to MySpectrum
  • Welcome to the Help Center Guide Site for MySpectrum Counseling & Coaching! On the page you are on now, you can navigate to make a payment, cancel an appointment, access the Teletherapy portal, and request an intake if you're a new client. Just browse this page for the buttons to take you where you want to go! Once you become an active client of... Article
  • Why should I choose a Therapist at MySpectrum?
  •     At MySpectrum, we are unique from other places that provide Therapy because we don’t put people into boxes or label anyone. We see each person as a unique individual with individualized needs. While you may have a mental health diagnosis, we will work with you on the symptoms that cause hardships in your daily life, but we will not only focu... Article
  • Where is your office located?
  • We offer Teletherapy throughout Virginia (and in some other states, too)! Our administrative team works out of our main physical office in North Chesterfield, VA.    Our main physical office is located at:    707 N Courthouse Road North Chesterfield, VA., 23236   When you pull into the Windsor Executive Center parking lot where our office is sit... Article
  • Why do people seek therapy? What can therapy do for me?
  •    People come into therapy for many reasons. Some people have experienced unexpected and sudden changes in their lives, some people have experienced intense trauma at some stage in their life and are ready to work through it. Others seek self-exploration, or are experiencing struggles in their day-to-day living, and some people just want someon... Article
  • What benefits can I expect from coming to therapy?
  •     The benefits of coming to therapy are countless and are individualized based on the person. Often, it is beneficial to know that someone will listen free of judgment and without having an interest in being “right or wrong”. You can say what you want, when you want, and don’t have to worry about hurting a loved one’s feelings. Therapy can p... Article
  • What can I expect in a therapy session?
  •     During a therapy session, you can expect to meet with a Licensed Professional (LPC or LCSW) who will meet you where you’re at in your journey toward wellness and healing. The Therapist will provide a space that is non-judgmental, calm, and free of your daily stressors so that you can focus on you, your child, or relationship. At MySpectrum, ... Article
  • How often will I need to come to therapy?
  •     The frequency with which you will meet with your Therapist will be determined by your unique situation, as well as what your insurance carrier will allow. Upon initiating services, we will contact your insurance carrier to understand how many sessions are supported and will work with you on planning sessions accordingly. If you, or your Ther... Article
  • What if I don’t know what my goals are for therapy?
  •     If you aren’t sure what your goals are for therapy right now, that’s perfectly okay. Your Therapist will work with you to figure them out as you travel your journey. Your goals could also change as your therapeutic process gets underway. At MySpectrum, we view life on a continuum which means that everything is always changing. We will change... Article
  • What is the difference between a Psychiatrist, Psychologist, Licensed Professional Counselor (LPC), and Licensed Clinical Social Worker (LCSW)?
  • A Psychiatrist is a Medical Doctor. A Psychiatrist can prescribe medication. A Psychologist has a doctorate degree in a field of Psychology and is specifically trained to complete certain psychological testing. They cannot prescribe medication. An LPC has a Masters degree in a field of Psychology with residency hours in the field of counseling.... Article
  • Is therapy confidential?
  •     In general, the law protects the confidentiality of all communications between a client and Therapist. Information is not disclosed without your written consent and permission. However, it is important to know that there are some exceptions to this rule: If child, dependent, or elder abuse is suspected. The Therapist is required by law to r... Article
  • Do you accept insurance?
  •     Yes. We accept most major commercial insurance, as well as Medicaid. We will collect your deductible at the time of your session. We also accept private payment if you don’t have insurance or choose not to use your insurance for therapy. We also accept Medicare. We will collect your co-pay instead of deductible. Article
  • Does my insurance cover Teletherapy?
  •     Most major insurances cover telehealth appointments in general and teletherapy in particular.  You may certainly reach out via chat (available M-Th, 8am-8pm; F, 8am-7pm)  and we'd be happy to answer any eligiblity questions you have to the best of our ability!  However, please be advised that the best resource for determining your eligiblity... Article
  • How does insurance work?
  •     If you want to check with your insurance carrier before completing a form or calling to schedule an appointment, here are some questions to ask when you call the number on the back of your insurance card: Do I have mental health benefits? What is included in my mental health benefits? Do I have a deductible and has it been met? How many the... Article