MySpectrum Counseling & Coaching
Welcome to MySpectrum
A Practice, Not a Platform
Welcome to the Help Center Guide Site for MySpectrum Counseling & Coaching!
On the page you are on now, you can navigate to make a payment, cancel an appointment, access the Teletherapy portal, and request an intake if you're a new client. Just browse this page for the buttons to take you where you want to go!
Once you become an active client of MySpectrum, you will receive a unique login ID for this site, and will then have access to our Knowledge Base upon signing in to the Guide Site.
In MySpectrum’s Knowledge Base, we offer information and resources about various mental health and substance abuse issues, in an effort to help our clients better understand what they might be feeling and how to navigate their feelings in between sessions with their Therapist. Additionally, our clients have the ability to chat directly with our administrative team about topics such as scheduling, billing, or any other question for which you might otherwise call the office. Our goal is to provide our clients with a user-friendly system that helps them feel connected to us at any time, anywhere.
**If you are interested in having the Knowledge Base accessible to you through becoming a client and a member of the MySpectrum Community, please click here and complete an inquiry form, or call us at 804-924-2236 and press option 1.**
We look forward to hearing from you!
To visit our main website to learn more about MySpectrum, please click here: www.myspectrumcc.com
Categories
Some Teletherapy FAQs
Welcome to the Help Center Guide Site for MySpectrum Counseling & Coaching!
On the page you are on now, you can navigate to make a payment, cancel an appointment, access the Teletherapy portal, and request an intake if you're a new client. Just browse this page for the buttons to take you where you want to go!
Once you become an active client of MySpectrum, you will receive a unique login ID for this site, and will then have access to our Knowledge Base upon signing in to the Guide Site.
In MySpectrum’s Knowledge Base, we offer information and resources about various mental health and substance abuse issues, in an effort to help our clients better understand what they might be feeling and how to navigate their feelings in between sessions with their Therapist. Additionally, our clients have the ability to chat directly with our administrative team about topics such as scheduling, billing, or any other question for which you might otherwise call the office. Our goal is to provide our clients with a user-friendly system that helps them feel connected to us at any time, anywhere.
**If you are interested in having the Knowledge Base accessible to you through becoming a client and a member of the MySpectrum Community, please click here and complete an inquiry form, or call us at 804-924-2236 and press option 1.**
We look forward to hearing from you!
To visit our main website to learn more about MySpectrum, please click here: www.myspectrumcc.com
ArticleIn many cases, we'll call you! This is because your therapist is well connected to our administrative assistants and will let us know that their client disconnected abrubtly.
If you don't get a call though, still no worries. Please reach us using the chat (available M-Th, 8am-8pm; F, 8am-7pm) feature on this website any time between 8am and 8pm Monday through Thursdays, and 8am-7pm on Fridays. We do not have administrative support on Saturdays, but your therapist should call you if this happened on a Saturday using a secure number.
Please see other sections of this guide to some common technical issues you may have with the telehealth platform if you'd like to trouble-shoot the issue yourself while you await a response, or if you've repeatedly had issues with it.
ArticleGenerally speaking, you will be able to use any device with a front-facing camera and a broadband internet connection.
This will include almost all smart phones, tablets, and computers with built-in or external web cameras, as well as almost every internet connect you are likely to purchase.
If you have a general question about whether or not your device will work for teletherapy with MySpectrum, please feel free to send an email to administrative@myspectrumcc.com and we'll get back to you as soon as we're able!
Article
Google Chrome works great for most people, but there are 2 important things to note!
1. Internet Explorer will not work with our Therapy Notes telehealth platform. We're very sorry for any inconvenience this may cause. We suggest you switch to Microsoft Edge, instead, if you were using Internet Explorer.
2. If you are using an iPhone or iPad to connect with your therapist, only Safari will work with our Therapy Notes telehealth platform.
If you still have questions you may reach out via chat (available M-Th, 8am-8pm; F, 8am-7pm) and we are happy to support you.
ArticleYes, and it will happen automatically if we only have one e-mail address on file for all participants in therapy!
How does this work? Well, the next time you log in, if you have multiple individuals with our practice, your therapy portal will show all of your appointments under one profile.
If you'd like to keep this seperate, no problem! Just use the chat (available M-Th, 8am-8pm; F, 8am-7pm) to tell us you have a new email address or send us an e-mail at administrative@myspectrumcc.com. From there, we will send an invite to the new email address or addresses that you'd like to use.
ArticleUsually, this is due to the strength of your internet connection (or its lack thereof) or its load. Please remember that a broadband connection (cable, fiberoptic, DSL or 4G) is ideal for telehealth sessions.
The best way to increase the quality of your connection is to decrease the amount of bandwidth being used while you have it. So, if there are other individuals on your wi-fi network engaging in high-bandwidth activities such as video streaming, high volume downloads, or gaming, it is advisable that they pause these activities so that you may have the highest quality video connection (and therapeutic connection) possible!
ArticleThere are several reasons for this. First, you must grant your internet browser access to your camera and your microphone. Then, you must ensure that no other applications are using your camera or microphone. For more information, please connect with us via chat (available M-Th, 8am-8pm; F, 8am-7pm) or send us an email at administrative@myspectrumcc.com
Below you will also find the guide to granting microphone and camera access in Chrome and Safari
Chrome:
https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en
Safari:
https://support.apple.com/guide/safari/websites-ibrwe2159f50/mac
Article