Usually, this is due to the strength of your internet connection (or its lack thereof) or its load. Please remember that a broadband connection (cable, fiberoptic, DSL or 4G) is ideal for telehealth sessions.
The best way to increase the quality of your connection is to decrease the amount of bandwidth being used while you have it. So, if there are other individuals on your wi-fi network engaging in high-bandwidth activities such as video streaming, high volume downloads, or gaming, it is advisable that they pause these activities so that you may have the highest quality video connection (and therapeutic connection) possible!
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