There are several reasons for this. First, you must grant your internet browser access to your camera and your microphone. Then, you must ensure that no other applications are using your camera or microphone. For more information, please connect with us via chat (available M-Th, 8am-8pm; F, 8am-7pm) or send us an email at administrative@myspectrumcc.com
Below you will also find the guide to granting microphone and camera access in Chrome and Safari
Chrome:
https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en
Safari:
https://support.apple.com/guide/safari/websites-ibrwe2159f50/mac
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