- My session ended abruptly due to technical issues. What do I do now?
- What kind of device can I use for Teletherapy?
- What internet browser should I use?
- I have multiple children and/or family members receiving Teletherapy. Can we register with the same email address?
- Why does my video and/or audio lag, or why is the picture unclear?
- Why can’t my Therapist see or hear me?
In many cases, we'll call you! This is because your therapist is well connected to our administrative assistants and will let us know that their client disconnected abrubtly. If you don't get a call though, still no worries. Please reach us using the chat (available M-Th, 8am-8pm; F, 8am-7pm) feature on this website any time between 8am... Article
Generally speaking, you will be able to use any device with a front-facing camera and a broadband internet connection. This will include almost all smart phones, tablets, and computers with built-in or external web cameras, as well as almost every internet connect you are likely to purchase. If you have a general question about whether o... Article
Google Chrome works great for most people, but there are 2 important things to note! 1. Internet Explorer will not work with our Therapy Notes telehealth platform. We're very sorry for any inconvenience this may cause. We suggest you switch to Microsoft Edge, instead, if you were using Internet Explorer. 2. If you are using an iPhone o... Article
Yes, and it will happen automatically if we only have one e-mail address on file for all participants in therapy! How does this work? Well, the next time you log in, if you have multiple individuals with our practice, your therapy portal will show all of your appointments under one profile. If you'd like to keep this seperate, no pro... Article
Usually, this is due to the strength of your internet connection (or its lack thereof) or its load. Please remember that a broadband connection (cable, fiberoptic, DSL or 4G) is ideal for telehealth sessions. The best way to increase the quality of your connection is to decrease the amount of bandwidth being used while you have it. So, i... Article
There are several reasons for this. First, you must grant your internet browser access to your camera and your microphone. Then, you must ensure that no other applications are using your camera or microphone. For more information, please connect with us via chat (available M-Th, 8am-8pm; F, 8am-7pm) or send us an email at administrative@m... Article