MySpectrum Admin Team
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Recent activity by MySpectrum Admin Team-
I have multiple children and/or family members receiving Teletherapy. Can we register with the same email address?
Yes, and it will happen automatically if we only have one e-mail address on file for all participants in therapy! How does this work? Well, the next time you log in, if you have multiple in...
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How often will I need to come to therapy?
The frequency with which you will meet with your Therapist will be determined by your unique situation, as well as what your insurance carrier will allow. Upon initiating services, we will cont...
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Why does my video and/or audio lag, or why is the picture unclear?
Usually, this is due to the strength of your internet connection (or its lack thereof) or its load. Please remember that a broadband connection (cable, fiberoptic, DSL or 4G) is ideal for tele...
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What if I don’t know what my goals are for therapy?
If you aren’t sure what your goals are for therapy right now, that’s perfectly okay. Your Therapist will work with you to figure them out as you travel your journey. Your goals could also chang...
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Why can’t my Therapist see or hear me?
There are several reasons for this. First, you must grant your internet browser access to your camera and your microphone. Then, you must ensure that no other applications are using your came...
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What is the difference between a Psychiatrist, Psychologist, Licensed Professional Counselor (LPC), and Licensed Clinical Social Worker (LCSW)?
A Psychiatrist is a Medical Doctor. A Psychiatrist can prescribe medication. A Psychologist has a doctorate degree in a field of Psychology and is specifically trained to complete certain psycholo...
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Is therapy confidential?
In general, the law protects the confidentiality of all communications between a client and Therapist. Information is not disclosed without your written consent and permission. However, it is i...
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Do you accept insurance?
Yes. We accept most major commercial insurance, as well as Medicaid. We will collect your deductible at the time of your session. We also accept private payment if you don’t have insurance or c...
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Does my insurance cover Teletherapy?
Most major insurances cover telehealth appointments in general and teletherapy in particular. You may certainly reach out via chat (available M-Th, 8am-8pm; F, 8am-7pm) and we'd be happy to a...
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How does insurance work?
If you want to check with your insurance carrier before completing a form or calling to schedule an appointment, here are some questions to ask when you call the number on the back of your insu...