MySpectrum Admin Team
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FAMILY THERAPY
Family therapy is available in various ways because we recognize that your family may consist of various members. We will work with an identified client and those who make up his or her family. ...
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ANXIETY THERAPY
Anxiety doesn’t have to be inevitable. Everyone feels nervous or stressed at one time or another, but anxiety disorders can have a serious effect on one’s everyday life. An individual may feel ...
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Individual 1-1 therapy is available for children, adolescents, and adults of all ages.
At MySpectrum, our coaches and counselors will work with each individual on their identified Spectrum area. Individual therapy occurs in sessions generally up to 60 minutes long, however, this ...
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My session ended abruptly due to technical issues. What do I do now?
In many cases, we'll call you! This is because your therapist is well connected to our administrative assistants and will let us know that their client disconnected abrubtly. If you don't g...
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What kind of device can I use for Teletherapy?
Generally speaking, you will be able to use any device with a front-facing camera and a broadband internet connection. This will include almost all smart phones, tablets, and computers with b...
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What internet browser should I use?
Google Chrome works great for most people, but there are 2 important things to note! 1. Internet Explorer will not work with our Therapy Notes telehealth platform. We're very sorry for any inc...
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Does my insurance cover Teletherapy?
Most major insurances cover telehealth appointments in general and teletherapy in particular. You may certainly reach out via chat (available M-Th, 8am-8pm; F, 8am-7pm) and we'd be happy to a...
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I have multiple children and/or family members receiving Teletherapy. Can we register with the same email address?
Yes, and it will happen automatically if we only have one e-mail address on file for all participants in therapy! How does this work? Well, the next time you log in, if you have multiple in...
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Why does my video and/or audio lag, or why is the picture unclear?
Usually, this is due to the strength of your internet connection (or its lack thereof) or its load. Please remember that a broadband connection (cable, fiberoptic, DSL or 4G) is ideal for tele...
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Why can’t my Therapist see or hear me?
There are several reasons for this. First, you must grant your internet browser access to your camera and your microphone. Then, you must ensure that no other applications are using your came...