In many cases, we'll call you! This is because your therapist is well connected to our administrative assistants and will let us know that their client disconnected abrubtly.
If you don't get a call though, still no worries. Please reach us using the chat (available M-Th, 8am-8pm; F, 8am-7pm) feature on this website any time between 8am and 8pm Monday through Thursdays, and 8am-7pm on Fridays. We do not have administrative support on Saturdays, but your therapist should call you if this happened on a Saturday using a secure number.
Please see other sections of this guide to some common technical issues you may have with the telehealth platform if you'd like to trouble-shoot the issue yourself while you await a response, or if you've repeatedly had issues with it.